Returns & Exchanges
At Gloagburn Farm Shop, we take pride in the quality of our local Perthshire produce and want you to be delighted with every purchase. If your order arrives damaged or fails to meet our high standards, our team is here to resolve the issue swiftly.
Contact Our Team
Please email us within 24 hours of receiving your order, especially for perishable food items, providing your order number and any relevant photos.
Assessment
Our farm shop team will review your request and confirm if the item is eligible for a return or replacement based on its condition and shelf life.
Safe Packaging
If a return is required for non-perishable goods, please ensure the items are securely packaged in their original containers to prevent damage during transit.
Refund or Replacement
Once approved, we will process a full refund to your original payment method or arrange for a fresh replacement to be delivered at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing