Frequently Asked Questions
Everything you need to know about shopping with Gloagburn Farm Shop.
Where do you source your produce?
We pride ourselves on using our own farm-grown ingredients whenever possible. For products we don't produce ourselves, we source exclusively from trusted local Perthshire and Scottish suppliers to ensure maximum freshness and quality.
Do you offer nationwide delivery for your food hampers?
Yes, we offer UK-wide shipping for our curated food hampers and ambient goods. Perishable items are packed with chilled gel packs to ensure they arrive in perfect condition.
Can I click and collect my order from the farm shop?
Absolutely. You can place your order online and select a convenient pickup time. Your items will be ready for collection at our dedicated point in the Gloagburn Farm Shop near Tibbermore.
How do you handle dietary requirements and allergens?
Detailed allergen information is listed for every product on our website. Our kitchen team follows strict protocols, but please note that our facility handles nuts, gluten, and dairy.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on food. However, if there is an issue with the quality of your order, please contact us within 24 hours of receipt for a replacement or refund.
Are your butchery products fresh or frozen?
Most of our butchery items, including our famous Gloagburn sausages and farm-reared beef, are dispatched fresh and are suitable for home freezing unless otherwise stated on the packaging.